We think that any discussion you have with our therapists should be private. Therefore, everyone at Avenue Therapies will work to make sure any information about you (written or spoken) is kept private. However, in line with good practice and the law, there are some distinctive situations where information about you might be shared. In some cases this happens routinely whilst others are very rare. 

Routine situations when information might be shared:


As in all health care settings, the staff who handle the administration process will have access to basic information about you in order to make appointments (i.e. name, address, email address). Also, on contacting Avenue Therapies, you will be asked to give a brief description of your difficulties so that this may be passed to your therapist. 


In line with good practice all psychologists and therapists, regardless of seniority or experience, should seek regular advice and consultation from another qualified psychologist or relevant professional. This process is called clinical supervision. As part of Avenue Therapies commitment to ‘gold standard’ best practice, all of our practitioners access ‘peer’ supervision from other psychologists and therapists within the team as well as individual supervision from highly experienced clinicians. Supervision allows your therapist to share ideas and expertise from other clinicians to benefit you. Furthermore, supervision ensures that your therapist is always working to the highest standards. Regardless of supervision format, only your first name will be used to preserve anonymity.

Letters & Reports 

In line with good practice guidelines, we believe it is important to communicate with other health care professionals. We will therefore write a brief letter to the person who referred you (if appropriate) and to your G.P. This normally happens at the beginning and at the end of therapy. The information included will usually be kept to a minimum but will often include your name, address, a brief outline of the difficulties you are experiencing, the therapeutic approach used and the number of sessions that have been agreed or completed. In your initial assessment appointment, your therapist will discuss this with you and any concerns you might have.  Outside of these letters, we will only communicate with outside agencies such as your GP or emergency services if we believed you to be at risk to yourself or others, we will always endeavour to discuss this with you first (see below). 

Copies of any letters or reports will be offered to you.

Friends or Family

We will not contact your family or friends. If family or friends contact us we will not discuss any information about you without your permission to do so.

When information may be shared with others without your permission

Firstly, this does not happen often. However, in line with good practice and similar to any other professional mental health service, sometimes is necessary.
Your therapist is legally required to contact other services (e.g. the police) if they believe that you or someone else is in serious danger. Whenever possible, your therapist would discuss this with you beforehand.